Rolls and refunds

Effective 2 November 2026

Want the plain version first? See what's free and what you pay for.

What a roll is

Our games have two ways to play. Classic play uses content we made ahead of time and is free, as often as you like. A roll is one mission in which the game is generated by AI as you play, so every one is different.

• Before a roll is used, the game asks, for example: "Use 1 roll? You have 6 left."
• Once started, a live mission stays open for up to 2 hours. Refreshing, reconnecting or closing the tab and coming back within that time continues the same mission for free. The game warns you when 10 minutes are left.
• Replaying in classic is free. A new live attempt at the same mission is a new roll.
• You can have one live mission going at a time. If you open it on another device, the game offers to continue it there, never to start a new one.

Your balance works across every Background World release on this site.

Free rolls

• Try one free. Without an account, you can play one live mission free in each browser.
• Welcome rolls. Every new account gets 3 free rolls, once per person. Accounts made to collect extra free rolls may be closed.
• A free roll a day. When you're signed in, you get 1 free roll a day. You can hold up to 3.

Plans

• Your rolls land every month, starting on the day you join. Unused monthly rolls carry over, up to one month's worth.
• Your plan renews automatically until you cancel. Cancel any time from your profile, or email us. You keep your plan and its rolls until the end of the period you paid for, and you aren't charged again.
• Members can top up with 100 extra rolls for US$5. Top-up rolls never expire.

Packs and prices

Prices are in US dollars. Your bank may add a currency conversion fee. Where we must charge sales tax, it is shown at checkout. Payments are processed by Stripe, which emails you a receipt.

To buy a pack you must be 18 or older, or have a parent or guardian's permission.

Rolls never expire while your account is open, and a price change never affects rolls you already hold. Rolls have no cash value and can't be transferred, sold or swapped.

Refunds

• Unused rolls, within 14 days. Email us within 14 days of buying a pack or top-up and we refund the rolls from it you haven't used, in proportion to what you paid. For example, if you used 5 of 25 rolls, we refund 20/25 of US$5, which is US$4. Free rolls count as used first. The refunded rolls are removed from your balance.
• Closing your account. If you delete your account, we refund your unused paid rolls from packs and top-ups bought in the last 180 days, the same way.
• Plans. Cancelling stops the next renewal. We don't refund part of a month or year you've already started, but if a renewal went wrong, tell us and we'll put it right.
• Charged twice, or charged with no rolls added. Email us and we'll fix it or refund you, whenever it happened.
• Anything else. If something went wrong, tell us. We look at each case and refund when it's fair.

Refunds go back to the card you paid with and usually arrive in 5 to 10 business days, depending on your bank.

When you buy, you ask us to add your rolls straight away. If you live in the EU or UK, you agree that once you use a roll from a pack, the legal 14-day right to cancel no longer applies to that pack. The same goes for a plan once you use a roll from it. Our own 14-day refund of unused rolls from packs and top-ups still applies.

Failed rolls

A roll fails when our servers or the AI stop responding, so the mission can't continue live. When that happens, the roll goes straight back to your balance and the game tells you, for example: "That roll failed on our side. 1 roll returned. You have 7." If it doesn't, email us with the time and we'll return it.

Quitting, losing a mission, or coming back after the 2 hours are up are not failures, so those rolls aren't returned.

Daily limits

• Free rolls share a daily limit. If it's reached, free rolls pause until the next day, while paid rolls and classic play keep working.
• Paid rolls also have a daily limit. If it's reached, we stop selling packs for the rest of the day.
• Each account can start one new roll every 30 seconds, and up to 60 a day. Email us if you need more.
• A limit never stops a mission that's already running, and an attempt a limit refuses never uses a roll.
• If we have to switch rolls off for a game, missions in progress finish in classic, with content we made ahead of time, and their rolls come back.

Chargebacks

Please email us before you dispute a charge with your bank. We'll usually sort it out faster. While a dispute is open, you can't spend rolls, and a refund or dispute can take your balance below zero. Spending starts again once the balance is back above zero.

If a game or the service closes

Releases may go off air into our archive. Your rolls stay in your balance for other releases. If we close the whole service, we'll give at least 30 days' notice and refund unused paid rolls.

Mob Machine

Mob Machine is a separate game with its own payments. This page doesn't cover it. Contact Mob Machine through its own site.

How to ask

Email support@bgworldlab.com from the address on your account, with the date of the purchase. We reply within 2 business days.